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    Refund Policy

    Last updated: 12/6/2025

    Overview

    At Wizpen, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

    Coin Purchases

    Refund Eligibility

    Coin purchases are generally non-refundable once the transaction is completed. However, refunds may be considered in the following circumstances:

    • Technical error resulted in duplicate charges
    • Payment was processed but coins were not delivered to your account
    • Unauthorized transaction on your account

    Non-Refundable Cases

    Refunds will not be provided for:

    • Coins that have already been spent on content
    • Change of mind after purchase
    • Dissatisfaction with how coins were spent

    Direct Content Purchases

    Refund Window

    You may request a refund for a direct content purchase within 48 hours of the purchase date if:

    • The content is significantly different from what was described
    • Technical issues prevent you from accessing the content
    • The content was accidentally purchased (first-time occurrence)

    Refund Restrictions

    Refunds will not be granted if:

    • More than 48 hours have passed since purchase
    • You have read more than 25% of the purchased content
    • The content has been downloaded to your device
    • This is a repeated "accidental purchase" claim

    Subscription Refunds

    Monthly Subscriptions

    Monthly subscriptions can be canceled at any time, but refunds are not provided for partial months. Your subscription will remain active until the end of the current billing period.

    Exception Cases

    Refunds for subscription fees may be considered if:

    • You were charged after canceling your subscription
    • Technical issues prevented access to subscription benefits
    • Unauthorized subscription was activated on your account

    How to Request a Refund

    1. Go to your profile and access "Transaction History"
    2. Find the transaction you want to request a refund for
    3. Click "Request Refund" button
    4. Fill out the refund request form with details
    5. Submit your request for review

    Alternatively, you can contact our support team through the Contact Us page with your transaction details.

    Refund Processing

    Review Timeline

    • All refund requests are reviewed within 3-5 business days
    • You will receive an email notification about the decision
    • Approved refunds are processed within 7-10 business days

    Refund Method

    Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

    Fraudulent Refund Requests

    We take refund fraud seriously. Accounts found to be abusing the refund system may face:

    • Denial of current and future refund requests
    • Suspension or termination of account
    • Legal action in cases of serious fraud

    Chargebacks

    If you file a chargeback with your payment provider instead of contacting us first:

    • Your account will be immediately suspended pending investigation
    • All purchased content may become inaccessible
    • You may be required to provide evidence to your payment provider

    We encourage you to contact our support team before initiating a chargeback so we can resolve the issue directly.

    Changes to This Policy

    We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the platform. Your continued use of Wizpen after changes are posted constitutes acceptance of the modified policy.

    Contact Information

    If you have questions about our Refund Policy or need assistance with a refund request, please contact us through our Contact Us page or email us at [email protected].